Cancellation and Refund Policy

Last Updated: 2026-10-19  ·  Version: 2026-10-02

This policy explains how to cancel a paid plan on informay.com, when you can get your money back, and how long it takes. It forms part of our Terms of Use. A basic business page on Informay is free, and you pay only if you choose a paid plan.

1. What you pay for

• Monthly plan: ₹99 per month.
• Annual plan: ₹999 per year.
• Prices, taxes (including GST) and what each plan includes are shown on our pricing page and again on the payment page before you pay. The amount you see on the payment page is the amount you are charged.
• New business pages may get a free trial of the paid features. You are not charged during a free trial, and nothing is taken from you automatically when it ends.

2. How payments are made

Payments are made on a secure payment page run by our payment gateway, PayU. You can pay by the methods shown on that page, such as UPI, cards and net banking. We do not see or store your card, UPI or bank credentials. A paid plan runs for the period you paid for. We do not charge you again unless you choose to renew and complete a new payment.

3. Cancelling a plan

• You can stop using a paid plan at any time. Simply do not renew it, or write to us at support@informay.com and we will mark it as cancelled.
• When you cancel, you keep the paid features until the end of the period you already paid for. After that, your page goes back to the free plan. Your business details and your page stay.
• You can also delete your account yourself from your dashboard (Account menu, then Delete my account). If you have an active paid plan, please write to us first so that we can close your plan and deal with any refund due.

4. When you get a refund

A plan period that has started is not refundable, because the paid features are available to you from the moment you pay. We will refund you in these cases:

• Duplicate payment: you were charged more than once for the same plan. We refund the extra payment in full.
• Payment taken but plan not activated: the money left your account but your plan did not start, and we cannot start it within 2 working days. We refund the full amount.
• Charged an amount that was not the amount shown on the payment page. We refund the difference.
• When the law requires it.

If a payment fails and the money is deducted from your bank, the amount normally returns to you automatically from your bank or the payment gateway. This usually takes a few working days. If it has not returned after 7 working days, write to us with the details below.

5. When a refund is not given

• You changed your mind, or no longer need the plan, after the period has started.
• The plan period has already been used, in part or in full.
• Your page was removed or restricted because it broke our Terms of Use.
• You did not receive customer enquiries or leads. We cannot promise a number of enquiries, since they depend on your business and your customers.

6. How to ask for a refund

Write to support@informay.com within 30 days of the payment, from the email address of your account if you can, and include:

• The name of your business page and your registered mobile number.
• The date and amount of the payment, and the payment or order reference from your payment confirmation or bank message.
• A short description of what went wrong.

We acknowledge every request within 24 hours and tell you our decision within 7 working days.

7. How long a refund takes

Once we approve a refund, we start it straight away. It goes back to the same payment method that you used, and it should reach you within 5 to 7 working days. Some banks and cards take a little longer. We cannot speed up a bank's own processing time.

8. Other paid features

If we add other paid features, such as credits to unlock customer enquiries, the refund terms for them are shown on the page where you buy them, and they apply together with this policy.

9. Disputes

If you are not happy with how we handled a payment or refund, you can write to our Grievance Officer, as set out in our Terms of Use. We will acknowledge within 24 hours and try to resolve within 15 days. Please contact us before raising a dispute with your bank, so that we can help you faster.

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